In Search of Business on the Elephant Trail
Article by Wayne Visser
In a previous article, I talked about the need for companies to “shapeshift” – to change their underlying natures – from embodying the characteristics of a lion (a competitive, selfish predator) to being more like an elephant (a more cooperative, harmonious creature). This analogy is based on the book I co-authored with Clem Sunter entitled Beyond Reasonable Greed: Why Sustainable Business is a Much Better Idea! (Human & Rousseau Tafelberg, 2002).
The question still remains, however: what does an elephant company look like? Like trying to convince caterpillars that going into a cocoon is a good idea, it helps if we can show the remarkable end result, namely a beautiful butterfly flying free. That is why, in this article, I want to highlight some companies that have already gone a long way down the elephant trail; businesses that have begun transforming themselves into agents of positive change in a world that desperately needs visionary leadership.
There are seven critical areas in which elephant companies distinguish themselves from lion companies, namely: values, vision, work, governance, relationships, communication and services. We will explore each of these themes briefly and give examples of those companies and business leaders that are blazing a trail for others to follow. So, hang on to your whiskers, the shapeshifting is about to begin.
Values: It’s in His Kiss
Values are exactly what they say they are – a reflection of the things we value. In a corporate context, they are not motherhood and apple pie statements in annual reports, or candyfloss principles framed on the boardroom wall. If you want to know what values a lion lives by, the answer lies not in his well-groomed mane or his charming smile; as the rock ‘n roll classic goes: “It’s in his kiss!” In other words, company values are betrayed by the way they behave.
Let’s take the issue of equity in the workplace as an example. It is a fact that the gap between rich and poor has widened in the past fifty years, with three billion people (half the world’s population) still living on less than $2 a day. And yet how many companies look to themselves as one of the sources of this growing inequity? How can it be otherwise when, in 1960, Chief Executives in the United States earned on average 40 times more than the average worker, but by 1990, this factor had gone up to 80 times and today is around 120. Taken to an extreme to illustrate the point, do you know that it would take one Haitian worker producing Disney clothes and dolls 166 years to earn as much as Disney president Michael Eisner earns in one day. In lion companies, the benefits always seem to trickle upwards to feed the fat cats.
By contrast, America’s popular ice-cream chain, Ben & Jerry’s Homemade Inc, chose equity in the workplace was one of their fundamental values. Importantly, it didn’t stop with words, but rather translated into action. The inspirational founders of Ben & Jerry’s insisted on a top to bottom salary …
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Visser, W. (2003) In Search of Business on the Elephant Trail. Namaste, Volume 21, July/August.
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